State Farm® Insurance Agent Sean Cheng

"I have been coming to this office for many years. The ladies at this office are always so friendly and helpful. When ever I call for anything, payments, changes (car sale/purchase), or house coverage, they are knowledgeable and patient to find and explain which of their services will best suit my family needs. I highly recommend this location!"

"I have had nothing but good experiences with Alma and Aileen over at the State Farm Montebello office. They are fast in their response times and are always available to provide the details into any budget or claim questions I have. I had not so good experiences with other agents, but I can honestly say that I'm very satisfied and don't just feel like another number in line. Kudos to the team and the office. Much appreciated and thanks for the great customer service-- Satisfied customer Tony"

"I am a dedicated customer in this office for years and always happy to talk to Alma and Kathy. They’re professional and attentive with my insurance needs, and very reachable when I needed their advice. Thank you for all you do to provide me with the piece of mind, so I can focus on other important things in my life."

"I have been a customer of State Farm insurance for 18+ years, and I would like to send Kathy a special thank you for the excellent service that she provided over the past years. My colleagues, friends, and family members can’t thank Kathy enough for everything she’s done for us from day one, as we couldn’t have done it without her. She is indeed our guardian angel. Each day, I thank god for giving me the opportunity to have such a great agent, and for always taking care of us. I know she takes care of all her customers, and I’m sure lots of people will agree with me. I am so grateful, blessed, and thankful to have Kathy as my agent. I wouldn’t have chosen State Farm from day one if it wasn’t for Kathy. I used to have Allstate; as I was shopping for my insurance, I experienced horrible service from the other office. The agent only rushed me to buy the insurance, and I was about to quit until I met Kathy. She’s very professional, courteous, sweet, kind, thoughtful, caring, and considerate. She’s very patient when customers talk to her, and she listens to their needs and concerns. She’s never pushy towards her customers, and she gives good advice and suggestions. She always greets customers with a big smile, making them feel at home. She also explains everything in a very precise way. She is very honest, and by the way she speaks and acts, you can tell that she is indeed a genuine person. I have never received this type of service before. Kathy always goes above and beyond what is expected, and we can always count on her for anything. For the great service and help that Kathy provides, I would definitely give her a perfect 10+. She does indeed provide phenomenal and amazing service, and she always does an exceptional job. Thank you so much for your great service! Whenever I need something, all it takes is one phone call to Kathy. Time after time when we need something, Kathy is very quick, efficient, and detail oriented, all while solving the problem in a short period of time. Many people have suggested that I switch to different companies, claiming that the price is lower. I said no. I’m willing to pay for a higher price that includes the excellent service provided by an excellent agent. Nothing could replace that. I’ve been with several companies, but I’ve never had any agent as nice, caring, sweet, thoughtful, and considerate as Kathy. When I have such a great agent like her, I know I can count on her any time. I told my friends and family members that they have nothing to lose but a lot to gain, because what’s important is that when you need something, you want to make sure that the agent is there for you. No money can buy that type of excellent service, and that’s what I love about my agent. She’s dependable, reliable, and accountable. Sean, thank you for having such great and professional agents at your office that make customers feel at home. :)"

"I’ve had State Farm since the day I got my license and started driving. Kathy has been a best friend to me since the day she helped me get set up. My family has been with them for years and after every incident, we’ve never had any regrets. Kathy is so knowledgeable on all my insurance needs! Need auto, life, homeowners, renters, start a credit card to build credit, investments? They’ve got it all! I recommend Kathy to all my family members who complain about their insurance companies. Highly recommend to you too!"

"Kathy T has been more than an agent to my family for generations, she is someone whom we consider a close family friend. Since Day 1, she has provided us with the highest level of professionalism and expertise as well as deepest levels of care, concern and responsiveness at those times when we needed her most. My parents highly recommended Kathy to me and now that I’m starting a family of my own, there is nobody else I would highly recommend!"

"I have been a customer of State Farm insurance for 20 years. I would like to give special thanks to Kathy for these 20 years of great service. My family, friends, colleagues, and I can’t thank Kathy enough for everything she’s done for us from day one. I am very grateful and thankful that Kathy was my agent. Had it not been Kathy, I wouldn’t have chosen State Farm from day one. In fact, I used to have Farmers Insurance. As I was shopping for my insurance, the other office provided horrible service. All that agent did was rush and push me to buy the insurance. I was about to quit until I met Kathy. She’s very professional, courteous, sweet, kind, thoughtful, caring, and considerate. She’s very patient when customers talk to her, and she listens to their needs and concerns. She always greets customers with a big smile, making them feel at home. She gives great advice and suggestions, and explains everything in a very precise way. She is very honest and is indeed a genuine person. I never got this kind of service before. She always goes above and beyond what is expected. We can always count on her for anything. This one time, my friend had a car problem on the freeway. I was on the car with my friend. We gave Kathy a call, and she called the tow truck for my friend right away. She asked if we’re okay, and she took care of the matter ASAP. She also did a follow-up to make sure everything was okay. She’s very sweet and thoughtful. You can’t find this kind of agent anywhere. Had it not been for her, we really don’t know what to do. For the great service and help that Kathy provided us, I would give her a perfect 10+. She does indeed provide phenomenal and amazing service. She always does an exceptional job. Thank you so much for your great service. Sean, please make sure that Kathy doesn’t go anywhere, because we do need great agents like her. Thank you."

"I have been a customer for about 10 years! Sean and Kathy are awesome! I interact mostly with Kathy and she has been more than exceptional! She always goes above and beyond for everyone in answering questions, getting quotes, and providing the best price for insurance needs. I love her patience and friendliness the most, which I feel at ease and trusted when I interact with her as well as Sean! Overall, highly recommend this office!"

"I've been State Farm customer for 10+ year. Kathy Truong was my agent. Even my whole family is State Farm customer. Kathy was their agent too. She is the best. She help me with everything. Even I have car trouble. She helped me called the tow truck for me and give them my location. All the employees there are very nice and kind and helpful too. I would recommend people to Kathy for your agent in State Farm. Believe me you can count on her."

"I been with state farm for 14 years my agent Kathy Truong is the best! She's always looking out for our best intrest. I would highly recommend her as your agent. Any questions and problem that we have pertaining our insurances, she is always there to help. Thanks a lot for your dedication"

"I've been with State Farm for over 10 years with another agent and his team. When that agent retired, his whole team was transferred to this one and they continue to provide EXCELLENT and very friendly and professinal service! I have all my policies with Mandy and would not hesitate to recommend her to anyone."

"One of the worst experiences ever. Please find a different agent. Been with State Farm for 5 years just transferred to this agent. Now I’m thinking of looking for a new insurance company. Re: If I could leave negative stars I would. My response had nothing to do with the state/policy change. It’s in response to the terrible service and unprofessional way it was handled."